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Re-verify your business on Google

Rosalyn Hill
Updated

To maintain quality business info, Google may ask a verified business to verify again. If you change some info about your business, you may need to re-verify. Google might also ask you to update your business info or give more details about your business.

To re-verify, go to your verified Business Profile and follow the steps.

Standard verification methods:

Phone or text

Important: To get your verification code, make sure you can answer your business phone number or receive texts. Interactive Voice Response (IVR) systems will not get the code.

  1. Go to your Business Profile. Learn how to find your profile.
  2. Click Get verified and then Phone or SMS.
  3. Answer the call or open the text with the code.
  4. In your profile, enter the code.

Email 

Important: Make sure you can use the email address in the verification screen.

  1. Go to your Business Profile. Learn how to find your profile.
  2. Click Get verified and then Email.
  3. Follow the steps in the email.

Video Recording

You can verify your business with a video upload that captures key details. The video helps us confirm that you represent the business. Video verification is for businesses with a physical storefront, service providers without a physical location, or hybrid businesses.

Before you start

Important: Your video recording shouldn’t include any sensitive information like bank account numbers, tax or identification numbers, any other private information, or show other people’s faces.

Take the time to plan your video. Your video should meet these requirements:

  • Unedited, unique, and one continuous recording without breaks.
  • Show the location of your business. Capture the official street and number signs, nearby businesses, or the area around your business that shows your business is at the correct Google Maps location.
  • For businesses with a physical location, show evidence that your business exists. Capture the storefront, showroom, or business signage.
  • For service providers, record equipment or other items related to your business. Capture the products for sale, branded equipment, marketing materials, or tools you use to serve your customers.
  • Demonstrate proof of management. You can show that you’re authorized to represent your business by recording employee-only items or areas. Record yourself opening a cash register, accessing a point-of-sale system, unlocking the staff room, kitchen, or storage room.

Submit your video

Step 1: Record and upload your video

Important: Create a plan for what you will show in your video. Make sure it meets the requirements listed above.

  1. On your mobile device, go to your Business Profile. Learn how to find your profile.
  • If you start verification on a computer, to continue on your mobile device, you can scan a QR code.
  1. Tap Get verified and then Capture video.
  2. Tap Start recording.
  3. You could be asked to allow access to your camera and microphone. Follow the
    on-screen instructions to continue.
  4. Record your video.
  5. Tap Stop recording and then Upload video.

Step 2: Wait for review

After you upload your video, we review it. Reviews can take up to 5 business days.

  • If you’re verified, you get a notification.
  • If the video method doesn't work, the “Get verified” button shows up. Make sure your video meets all the requirements and try again, or you can try a different verification option if available.

Step 3 (optional): Delete your video

Important: You can delete your video at any time. If you cancel a video upload, both you and Google lose access to the video.

  1. On your mobile device, go to your Business Profile. Learn how to find your profile.
  2. At the top right, tap More More and then Advanced settings.
  3. Tap Video uploads and then Delete videos.
 

Live Video Call

Step 1: Get ready for the call

  • Make sure your mobile device can join a live video call. Our support representative helps you join the call.
  • Confirm that you’re at your business. Make sure you can demonstrate your location and ownership on the video call. For example:
    • Your current location: Show outside signs. Examples include your street’s name, nearby businesses, or the area around your business.
    • Business or equipment: Capture your operations. Examples include stock for sale, branded equipment, marketing materials, or tools you use to serve your customers.
    • Proof of management: Show your access to employee-only items or areas. Examples include a cash register, kitchen, storage room, or non-sensitive business documents.You can also use your keys to open your facility.

Tip: If you enter a queue, you can choose to contact our Help Center. We usually take 24 hours to respond and we may ask you for more info.

Step 2: Start a text chat with support on any device

  1. Go to your Business Profile. Learn how to find your profile.
  2. Click Get verified and then Video call and then Next.
  3. Select your language.
  4. To start a text chat with the next available support representative, click Start call.

Step 3: Show your business via video call via a mobile device

  1. When you’re ready, a representative helps you join a video call.
  2. To show your business location and ownership, use the camera on your device.

Mail

If verification by mail is available in the product and you choose this method, we send you a verification code. To confirm that your business is at the listed address, you must enter your unique code.

While you wait for your code:

  • Do not edit your business name, address, or category.
  • Do not request a new code.

If you edit your info or request a new code, we cancel the code in the mail and send a new one. This action protects the integrity of your profile.

Each verification code is unique to your business and the location that you provide. If you update your business address, only the code requested for your current address works. Verification codes expire after 30 days.

Step 1: Request your code

Most codes arrive within 14 days.

  1. Go to your Business Profile. Learn how to find your profile.
  2. Click Get verified and then Postcard.
  3. Make sure the address is correct.
  4. Request the code.

Step 2: Enter your verification code

Important:

  • Keep your code secure.
  • Google won't call you to ask for a verification code.
  • Don't share your verification code with anyone, even third parties that help manage your business on Google.
  • Your code is unique to your business. You should be the only one who uses it.

After you get your code:

  1. Go to your Business Profile. Learn how to find your profile.
  2. In the “Code” field, enter your 5-digit verification code.
  3. Click Submit.

If you share management of your profile with a trusted third party, you can add them after you personally enter your code.

 

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